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PRIVACY POLICY

RecoveryHUB – Privacy Policy

Effective Date: 17/04/2025

 

At RecoveryHUB, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect your information when you book or use our services.

 

1. Who We Are

 

RecoveryHUB is a private self-service recovery suite offering sauna, ice bath, mobility, and compression therapy services. For the purposes of data protection law, we are the “data controller” of your personal information.

 

2. What Information We Collect

 

When you interact with us, we may collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Booking details (date/time of sessions)

  • Emergency contact information

  • Payment information (processed securely by third-party providers Stripe)

  • CCTV footage (in communal areas for security purposes)

 

3. How We Use Your Information

 

We only use your data where it is necessary for:

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  • Managing your bookings and appointments

  • Communicating with you about your sessions

  • Responding to your enquiries

  • Ensuring your safety and wellbeing during your visit

  • Processing payments

  • Complying with legal obligations

  • Improving our services

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We will never sell or rent your data to third parties.

 

4. Lawful Basis for Processing

 

We process your personal information under the following lawful bases:Contractual necessity – to provide the service you’ve bookedLegal obligation – to meet our compliance duties (e.g. health & safety)

 

Legitimate interests – for site security and business administration

 

Consent – for any optional marketing or health declarations

 

5. How We Store and Protect Your Data

 

Your personal data is stored securely using encrypted systems and access is limited to authorised personnel only.We retain booking and contact data for up to 6 years for legal and administrative purposes.

 

CCTV footage is stored for a limited period (30 days) and only accessed if needed.

 

Any health-related declarations are stored only as long as necessary for your session.

 

6. Sharing Your Information

 

We may share your data with trusted third parties for specific purposes, such as:

 

  • Payment processors (Stripe)

  • Booking platforms

  • IT service providers who help maintain our systems

  • Legal or emergency services, if required by law or for your safety

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All partners are PDPO-compliant and only use your data for the agreed purpose.

 

7. Your Rights

 

Under UK GDPR, you have the right to:

 

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Withdraw your consent (for optional data, e.g. marketing)

  • Object to or restrict processing in certain cases

  • Lodge a complaint with the Information Commissioner’s Office (PDPO)

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To exercise any of these rights, please contact us at [recoveryhub@gmail.com].

 

8. Cookies and Website Tracking

 

If you visit our website, we may use cookies or analytics tools (e.g. Google Analytics) to improve site performance and understand visitor behaviour. You will be asked for consent where applicable.

 

9. Updates to This Policy

 

We may update this policy from time to time. The latest version will always be available on our website.

 

10. Contact Us

 

If you have any questions about this Privacy Policy or how your data is handled. 

 

Please get in touch: recoveryhub@gmail.com

 

Address: Flat J, 2F, Lai Yuen Apartments, 61 Russell Street, Causeway Bay

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